10 Replies · Latest reply on Aug 14, 2017 12:19 PM by Darshak Adhikarla

    Why are users unable to see the My Requests & Incidents Service portal page

      Hello,

      Does anyone know why in the Service Portal on Helsinki Patch 11 users without any roles are unable to see the My Requests & Incidents page on?  I have confirmed that a user without any roles on a test instance running Istanbul can see this page out of the box.

      I have opened the page in page designer and confirmed there are no roles set on that page that wold cause this to happen.

      Any information you could provide would be appreciated!

      Here is a screen shot if the service portal home page link I am refereing too.

       

      Here is the page properties that are out of the box.  I have tried to check Internal but that didn't solve this issue.