3 Replies · Latest reply on Aug 14, 2017 2:19 AM by Karthik Reddy

    Inbound Email Actions in sn_customerservice_case

      Hi All,


          I trying to insert record in sn_customerservice_case table using inbound email action.


         But Incoming emails states were changed to ignored instead of proccessed or ready.


         Thanks in advance for any help.



         Kaka Nayeem