- My View
We have a task regarding the KA's "On specifying in a Knowledge Article more than one brand affected (2, 3, all) onfly first one is shown and the rest is turned into a code, e.g c1c2616, 26c0e8b, etc."
This happens when article is sent for approval (for article being updated it takes place still in draft state).
Please suggest me on this.
Need more information on the issue to understand, where you are getting e.g c1c2616, 26c0e8b, etc.". If I am not wrong those are sys_ids of knowledge articles.