2 Replies · Latest reply on Sep 13, 2017 8:28 PM by thiraj silva

    Service Portal Issue with comments

      Hi Team, I have a request item that is used to create an incident. In the backend, there are two fields, comments and work notes. Comments is what should be displayed on the front end portal while work notes is for internal staff. When i write something on the work notes for internal staff to see, it gets shown on the from end as well. When i update comments, it gets updated on the front end as well. How can we have only COMMENTS to be shown in the front end and WORKNOTES to be in the back end.

       

      Back End Comments:

       

      Back End Work Notes :

       

      Front End View :

       

      All help is appreciated

      Thank you