4 Replies · Latest reply on Nov 14, 2017 7:52 AM by Kivi Shapiro

    Critical incidents automatically updated by system

      Hi there,


      When we give an Incident the priority of "Critical", it gets repeatedly updated by the user "system", as recorded in the "Updated" and "Updated By" fields, but no actual changes are made. This happens several times a day, and prevents us from being able to sort incidents effectively by the "Updated By" field. How can we stop this from happening please?