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Following links should help you:
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Thanks Ankur, I had looked at the link earlier while it provides the operation/method etc. but from what I have read so far through different forums and articles is that hornbills latest release/version allows webservice integration , the version we are currently trying to integrate with support xmlxc (think that is what I was told by supportworks admin) which is slightly different and so not sure if these operation will work. Also, I don't have access to right skilled resource who understands the supportworks product from integration standpoint to answer questions like if it will support SOAP or REST or other methods to connect, what the endpoints are etc.