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Hitachi is implementing a ServiceNow employee self-service portal for Global HR and IT to enhance the overall experience and productivity of our employees. We are excited to start building the team that will support this platform to accelerate desired business outcomes and facilitate the employee experience.
The Knowledgebase Specialist will be responsible for managing the HR and IT content within the ServiceNow knowledgebase. This role will be the point of contact for all content working closely with the HR and IT Shared Services teams and cross functionally with other departments to identify, organize, create, edit/revise, manage and retire information and content that is used by employees, managers, leaders and HR and IT professionals at Hitachi. The focus of this role will be on employee adoption and satisfaction of content within our “self-service” portal.
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