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I have been starting to use ServiceNow for just 2 weeks as Demo, and i am doing some applications for getting to know. This is my first serious problem, so can anybody help me ?
I created a custom service catalog including some categories and items. I am tried to add it on the service portal as widget like the "Catalog Content" widget.
Firstly, i looked for the catalog content widget server script as follows:
And, i saw these lines that "sp" portal instance pulled from the "sc_catalog table".
After, i looked for what my catalog instance name is :
So i don't know if it is right but, i think that if i put my catalog portal instance "dhrsp" instead of "sp" on a new widget server script, the portal page can show my catalog items :
Finally, i took these warnings from the portal page, and the widget was empty.
Do you know how i fix it, or is there a different solution except this?
You can set the catalog that different portals reference here by navigating to Service Portal -> Portals, and then select the relevant portal from the resulting list (sp_portal table).
You can then tell specify which catalog you want the portal to use, and the page that you want to display your catalog in :
I'd recommend putting the widget back to how it was, and trying this first.
I was trying to add all the catalog items in portal homepage and it was possible to do it with creating a widget as "catalog content widget" includes service catalog items.
After you said, i noticed that there is an already catalog option on the portal page menu, so added it into "catalog home page label". It's okay for me now. But I still wonder that is there a way for putting all items on the portal homepage.
Thank you for advice.