2 Replies · Latest reply on Nov 19, 2017 6:03 PM by Masateru Tomioka

    Naming rule for Contact user name

      We are using Customer Service Management and there is a plan to publish portal pages to our customers.

      We will register the contact person in charge as Contact, then we need to make Contact's user name unique.


      For example:

      Company name = Acme Corp, Contact name = John Smith

      ServiceNow contact user name -> acme.john_smith


      Please tell me about best practices on how to name Contact's username.