- My View
We are using SN for ITSM, but just beginning to explore also using it for FSM. We have multiple independent companies and are fairly de-centralized. Each company has their own sites, buildings, assets, vendors, staff/resources, PM schedules, etc. They will want to see ONLY their own facilities requests, and see ONLY their own data when assigning and fulfilling requests. For example, they won't want to have to search through a drop-down list with everyone's vendors or assets or locations, just to find their own stuff. In short, to the Facilities Manager at each individual company the system should basically appear as if they are the only ones using it. Is this possible? Has anyone implemented a similar setup? Does it take extensive amounts of configuration to setup and maintain this? What considerations should we keep in mind as we move forward? Thanks in advance for your thoughts!
In ServiceNow there is option for the Domain Separation i think this will satisfy your requirements.
Couple of things to see in terms of implementation:
Here is the link how to setup
Thank you Vineet, we will take a look into this option.
You may also want to investigate application inheritance:
It seems to be the up-and-coming recommendation when you only want to separate individual applications. Hope this helps!
Thanks Chris, this looks like it could be an interesting option.
I'm not overly familiar with FSM but we used a combination of view rules and before query business rules to control what data the various companies within our group can see. Users from a particular company can only see Incident, Problems, Changes, companies, contacts and service offerings that relate to their company.
It depends on your requirements but for us, as we were using the same processes across the group, it seemed like overkill to implement domain separation when all we needed was to partition off some of the data.
Thank you Dave, I appreciate the input.