3 Replies · Latest reply on Nov 15, 2017 2:21 AM by Corina Dinca

    How to put email forward into Inbound Email Action?

      Hi there,


      currently, we have Inbound Email Actions (System Policy | Email | Inbound Email Actions) called "Create Incident", so new Incident is getting created when email sent to company_name@service-now.com is received. We would switch to another system for Incidents, so we need to have all those emails forwarded to another address.


      E.g. if you sent email to company_name@service-now.com, then it will be forwarded (as well as all replies and forwards) to say, support@company_name.com

      Sounds like I simple operation, but currently we did not find an obvious way to do it. Can someone please suggest?