5 Replies · Latest reply on Nov 20, 2017 6:16 AM by Chuck Tomasi

    CSM User preference and User Profile

      Hi Everyone,

       

      I don't understand how preferences and profile are used is CSM Portal :

       

      As you see in picture below, my "sys_user" attributes are different from my "User Preference"

       

      Updating one does not update the other.

       

       

      User preference are retrieve from both url (via api request) :

      https://INSTANCE.service-now.com/api/now/ui/concoursepicker/timezone

      https://INSTANCE.service-now.com/api/now/ui/concoursepicker/language

       

      How is that possible ?

       

      How to link/sync User Preference and User Profile in both direction ?

       

      I'm a bit confused, so are my customers. Thanks