- My View
You may want to check to see if the UI Action is disabled. Also, OOB, here are the conditions for the COPY UI Action on the Catalog Item [sc_item] table:
current.sys_class_name != 'std_change_record_producer' && current.sc_ic_item_staging.nil()
So, the type should not be a Standard Change record producer AND the sc_ic_item_staging field should be blank
I checked and this is not the issue. It shows up on 1 item but not the other.
Both are almost the same. nothing fancy