1 Reply · Latest reply on Nov 20, 2017 10:25 PM by Gaurav Choudhury

    project implementation process in servicenow

      Hai  I am new to Service Now,my questions are 1) how  project implementation process in servicenow done(please explain in step by step process)

                                                                                   2) generally what kind of requirements clients asks ?

        • Re: project implementation process in servicenow
          Gaurav Choudhury

          Hi Charith,

           

          If I am able to understand this correctly, you are talking about Project Portfolio Management.

           

          ServiceNow® Project Portfolio Management (PPM) provides ubiquitous visibility, from idea to execution. Centralized demand management optimizes prioritization and planning. When demand becomes projects, resource management tracks planned and unplanned work in one place. Agile management, testing, and other collaboration tools improve productivity and enable faster delivery of high‑quality services.

           

          The ServiceNow Project Portfolio Suite (PPS) provides a simplified (yet complex), team-oriented approach to Project Portfolio Management and IT development by combining several individual applications.

           

          Project Portfolio Suite (PPS) can include the following applications:

           

          Project Management - A suite of tools used to manage projects, task, and resources.

          Demand Management - An application used for gathering and assessing ideas and promoting accepted ideas to strategic and operational demands.

          Portfolio Management - create portfolios which are collections of related programs, projects, and demands. You can then perform financial planning and monitor the status and progress of these portfolios.

          Program Management - logically group related projects or demands under a single entity. The ServiceNow Program Management application helps you to manage related projects and demands in coordinated way that is not possible when projects and demands are managed independently.

          Agile Development - manages the software development and release process.

          Test Management - provides tools for manual software testing.

          Resource Management - enables resource requesters to create resource plans and request resources.

          Release Management - encompasses the planning, design, build, configuration and testing of hardware and software releases to create a defined set of release components.

          Cost Management - Cost management tracks configuration item costs. The costs can be allocated to business units and used in reports.

          Just like a real-life project, PPS can use the multiple ServiceNow applications above to manage a project. 

           

          The only application currently that is "mandatory" for PPS to run is the Project Management application.  However depending on your business needs, you may want to use the other connected ServiceNow applications to better manage your projects and portfolio.  These applications are more connected with each release, however you can disable them as necessary.

           

          Note: Customers who already have Project Portfolio Suite can upgrade to Project Portfolio Suite with Financials. New customers must purchase Project Portfolio Suite with Financials.

           

          The project manager (project_manager) role for Project Portfolio Suite includes all the manager roles for the applications included in the suite.

          • Create and manage waterfall projectsAn overview of the tasks involved in creating a waterfall project.
          • Create and manage agile projectsAn overview of the tasks involved in creating an agile project.
          • Agile integration with Project Portfolio SuiteThe Agile integration with Project Portfolio Suite provides a solution for IT application development by integrating the Agile Development application with project-based IT development.
          • Demand ManagementThe Demand Management application consists of tools for capturing, centralizing, and assessing strategic and operational demands. It also provides a single location for managing all the demand information.
          • Portfolio ManagementWith the ServiceNow® Portfolio Management application, you can create portfolios which are collections of related programs, projects, and demands. You can then perform financial planning and monitor the status and progress of these portfolios.
          • Program ManagementA program helps you to logically group related projects or demands under a single entity. The ServiceNow® Program Management application helps you to manage related projects and demands in coordinated way that is not possible when projects and demands are managed independently.
          • Project ManagementThe ServiceNow® Project Management application is a suite of tools that aids in managing projects, tasks, and resources. You can create and manage small projects with a few tasks to large portfolios that contain complex tasks with various relationships and dependencies.
          • Resource ManagementThe ServiceNow® Resource Management application enables resource requesters, such as project managers or change managers, to create resource plans, request resources, and analyze resource availability and utilization.
          • Content packs for Project Portfolio SuiteContent packs contain pre-configured best practice dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

           

          Link: How to activate Project Portfolio Suite with Financials

           

          Here are a few videos for your reference:

           

          1. Project Portfolio Suite | Introduction
          2. Application Portfolio Management Overview
          3. Project and Demand Management on ServiceNow Webinar
          4. Ask the Experts: Project Portfolio Management (PPM)

           

           

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          -- Gaurav Choudhury
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