- My View
I am new to service now. I have a security incident application. And we have defined a procedure library where we have the tasks related to each type of incident.
Now, my requirement is to populate incident response tasks automatically after creation of incident. Say if incident type is selected as Social engineering, all the tasks from procedure library should be appended here in security incidents form.
I am guessing this can be done by workflow. However, I am can some one give me an idea how to start this.
Correct. You can do it via the workflow. Below is a screenshot with an example (Create Task). Also, there is a pretty good training segment entitled, Automating Application Logic on the developer.servicenow.com site.
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