1 Reply · Latest reply on Nov 23, 2017 11:15 AM by Jason Miller

    Generate response tasks automatically after incident creation

      Hi All,

       

      I am new to service now. I have a security incident application. And we have defined a procedure library where we have the tasks related to each type of incident.

       

      Now, my requirement is to populate incident response tasks automatically after creation of incident. Say if incident type is selected as Social engineering, all the tasks from procedure library should be appended here in security incidents form.

       

      I am guessing this can be done by workflow. However, I am can some one give me an idea how to start this.

       

      Many Thanks.

       

      Regards

      Manasa Kundur