7 Replies · Latest reply on Nov 30, 2017 2:28 AM by Dhravesh Murpana

    Create incident using inbound email action based on a text in an email body

      Hi All,

       

      I have a requirement where based on the text of the email body, an incident needs to be created.

       

      For example :

      if (email.body.impact == 1), then create the incident else not.

       

      Any help is appreciated !!

       

      Thanks,

      Jatinder kaur