6 Replies · Latest reply on Dec 6, 2017 7:06 AM by Alexander Mitov

    Manual CI not mapped to Alerts/Incidents

      Hi,

      We have few CIs which are created manually in the CMDB CI table. When we get any events for these CIs, the Configuration Item on alert or incident is not populated.

      The node name in the event is same as the CI name in CMDB.
      What could be the potential issue and how to get this working. Any help would be appreciated.

       

      Thanks,

      Ashish