- My View
As per Contextual search setups all are done in Proper way
Please help me out on this. it is an critical issue is here
But based on Subcategory UN- related records are displaying, how can i stop UN-related records and How can i get Proper records based on Subcategory relevant records only
What you wish to get searched. Only incident's or knowledge articles as well.
can you help on this please
KB is seached for Keywords So if cisco exists in any article it will show u there.
based on Cisco phone name some records are there but those records are will be available on other category's, but here i have selected category: " end user devices" subcategory: cisco phone, so i think it should display the records from category: " end user devices"
but here displaying from other category records, thatt is issue.