3 Replies · Latest reply on Dec 5, 2017 4:00 PM by Christian Malone

    Event Management - Question about 'Auto close Interval' property

      Hey everyone,


      It appears as though when Event Management was implemented at my company, the Alert Auto close interval property (evt_mgmt.alert_auto_close_interval) was changed from the out of the box value of 168 to 0 (thus disabling this feature). I was contemplating turning it back on, but had a quick question about its functionality.


      The Docs site states that the value entered in this property specifies "The number of hours the system waits until it automatically closes an expired alert.". My question is what does ServiceNow consider to be an "expired alert"? Is this an Alert that has not been updated within the number of hours you specify in the property? Or is this the number of hours since the created date of the alert record that it will wait for until closing the alert automatically?