- My View
I have more of a clarifying question to find out if the way our survey trigger is set up will actually do this. A user had two separate incidents resolved by the same help desk agent about 3 minutes apart and each one sent the user a survey. Both surveys were filled out exactly the same, but they were tied to different incident numbers and had two different survey instance numbers.
Is it possible that the user received two surveys back to back and when one was filled out, another showed up?
Or is it possible that the user filled in one survey, but servicenow submitted the results for both surveys?
We are using the Surveys in Istanbul and not the Legacy Assessments.
Here's the trigger condition for this survey.
Check your full list of all Surveys and their conditions...any dups?
Greg J Willis
Sr. Technical Consultant | ServiceNow, Inc. | The Enterprise Cloud Company | firstname.lastname@example.org
There are no duplicate surveys or trigger conditions.
Can you compare the Survey responses and see if they were submitted at the exact same time? I'm thinking 2 survey's were sent.
One was submitted at 5:13:51PM and the other at 5:15:30PM
So about 2 minutes apart.
Makes me think they got 2 separate surveys and just entered the same answers - twice.
That’s what I was thinking too. Just wanted to make sure that how we had it set up made this possible.