6 Replies · Latest reply on Dec 5, 2017 3:12 PM by Amie Macejkovic

    survey triggered 2 surveys back to back

      Hi,

       

      I have more of a clarifying question to find out if the way our survey trigger is set up will actually do this.  A user had two separate incidents resolved by the same help desk agent about 3 minutes apart and each one sent the user a survey.  Both surveys were filled out exactly the same, but they were tied to different incident numbers and had two different survey instance numbers.

       

      Is it possible that the user received two surveys back to back and when one was filled out, another showed up?

       

      Or is it possible that the user filled in one survey, but servicenow submitted the results for both surveys?

       

      We are using the Surveys in Istanbul and not the Legacy Assessments.

       

      Here's the trigger condition for this survey.

      SurveyTrigger.png

       

       

      Thanks

      Amie