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I am working on requirement to place phone icon on caller field of incident form . By clicking on phone icon it should display caller 's business phone and phone number . On click on either phone number it should connect to skype call directly. I appreciate your valuable time to suggest the possible ways to achieve this requirement.
You can use the attached ui macro to achieve this.
1. Import the attached XML file, that will create a new UI Macro by name "caller_phone".
2. Go to Incident table, caller_id column, and specify the dictionary attributes as: