1 Reply · Latest reply on Dec 6, 2017 11:25 AM by Dan Grady

    Spotlight Scores

      Is it possible to add the Spotlight scores to an Incident list?

       

      I've set up the Spotlight group and criteria, and i'm able to report on it.  But i'd like to see the scores directly on the list of tickets, so people can see them.

       

      Maybe i'm missing something.  Any assistance is appreciated.

        • Re: Spotlight Scores
          Dan Grady

          Bob,

           

          You need to use a database view.  I believe there is a sample incident view that comes with the Spotlight Content pack.  Check to see if you have incident_spotlight database view in your instance.  For your incident spotlight report you'd build it off of that view.

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