17 Replies · Latest reply on Dec 8, 2017 7:55 AM by ashutoshm1

    Catalog UI policy not working on Service Portal

      Hi All,

       

      On a record producer on our service portal I have created a couple of UI policies to make a couple of labels above groups of checkboxes.  Both of these are working when I use the 'try it' option in the normal SN UI.  When I try it on the Service portal one of these is working, the other is not.

       

      Working UI policy

       

      Using 'try it' function

      Then allows submission as expected

       

      On Service Portal

       

      Then allows submission as expected.

       

      The UI policy that is not working:

       

      Working fine in normal ui:

       

      Then allows submission as expected

       

       

      On Service Portal

       

       

      This allows submission even though both 'Has the document(s) failed to generate?' & 'Have you provided example documents?' are both false.

       

      Any suggestions on why the logic is working on the 'try it' button but not working on the service portal?

       

      Thanks

       

      sam