0 Replies · Latest reply on Dec 7, 2017 11:40 AM by Timothy Alman

    IT Service Management Software Engineer - Atlanta (Kennesaw), GA

      Apply here: IT Service Management Software Engineer Description at Aarons


      The IT Service Management (ITSM) Software Engineer will develop, support, configure, and maintain the ServiceNow implementation. The ITSM Engineer will have fluency in JavaScript and ServiceNow development principles that enables them to work with our ITSM team, external development partners, and key stakeholders to develop enterprise business solutions for our internal customers that leverage ITIL processes and best practices. The incumbent will be part of a team responsible for the enhancement of the ServiceNow platform and must be able to act with a sense of urgency and adapt to changing priorities.

      Duties and Responsibilities:

      • Develop and customize ServiceNow by participating in Agile Scrum processes and using JavaScript, Bootstrap, AngularJS and other coding technologies
      • Transform functional requirements into detailed technical designs that represent actionable development tasks
      • Define and meet standards for implementations in ServiceNow to ensure consistency and supportability of customizations
      • Perform integrations and process automation using ServiceNow Orchestration, REST and SOAP web services
      • Create documentation for the team and provide internal training to the ServiceNow administrator(s)
      • Ability to support working outside of normal business hours to provide after hour or "on-call" support when necessary to solve high profile issues or complete critical path items

      Education and Experience:

      • Bachelor’s degree in Computer Science, Computer Systems Engineering or Computer Information Systems, Engineering, Science or related field OR equivalent experience
      • Experience using ServiceNow or an ITSM Service Management software solution to manage a large, complex enterprise

      Required Skills and Competencies:

      • Communication – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors. This includes the ability to describe or explain complex processes and issues in a concise manner
      • Proficient in JavaScript or general coding patterns
      • Well-versed in Agile with scrum development methodologies
      • Strong verbal and written communication skills
      • Passion for learning and rapid iteration
      • Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
      • Comfortable working in a fast-paced, results-oriented environment
      • Requires ability to effectively interact with team members on technical issues and ability to brief senior management / customer on technical issues
      • Must be able to work collaboratively across departments and physical locations


      At Aaron’s, you will have access to a comprehensive benefits package that includes:
      Paid time off including vacation days, sick days and holidays
      Ongoing training and development
      Medical, dental & vision insurance
      401(k) plan
      Life insurance
      Disability benefits
      Employee Purchase Discounts


      A drug screen and criminal background investigation are required before beginning employment at Aaron’s. A job performance reference check is also required.


      Aaron’s is an Equal Opportunity Employer.