6 Replies · Latest reply on Dec 8, 2017 4:57 AM by Robert Sestito

    Moving HR Cases to Incidents

      Hello SN Comm,


      I had a question that I am not able to find any good research on.


      Currently, my organization utilizes the HR Case Management System in ServiceNow - At some point down the road, we are going to want to utilize more of the system as we should be. Which means, if possible, we would want to move certain HR Cases (that warrant as issues/Incidents) - from the HR Case Table over to the Incident Table. Is that a thing? Can anything like that be done?


      Any information is appreciated!