1 Reply · Latest reply on Dec 7, 2017 1:04 PM by Sebastian Gwiasda

    Technician Utilization Formula Indicator

      I'm trying to create a formula indicator for technician utilization on incident but I am received the following error when trying to save the indicator. Any thoughts?

       

      Formula: ( [[[Number of closed incidents / By month AVG]]*[[Average close time of incidents / By month AVG] / [20*6.5*60]]] )

       

      ERROR: Error MessageThe indicator with sys_id [Number of closed incidents / By month AVG is missing. The indicator might have been deleted.