3 Replies · Latest reply on Dec 7, 2017 2:21 PM by John Feist

    Changing the content of an approval request

      I have a simple workflow that involves requesting approval to proceed.  That part is working as expected.  The email that is being sent requesting approval comes from the change.itil.approve.role email template.  I need to add data to that email.  What I am finding is that some fields are easy to add but others are not.  I've added both system defined and user defined fields. The field I most need to include is who is requesting the approval.

       

      Any suggestions, recommendations, etc. Will be greatly appreciated.

       

      TIA,

       

      John