5 Replies · Latest reply on Dec 29, 2017 11:01 AM by Kim Tillano

    How do I report on count of knowledge articles by category?

      I'm trying to create a report that shows ALL of my Knowledge categories with a count of the number of articles within each category. I'm using this to monitor the usage of the categories and remove or consolidate categories that have few or no articles within them.

       

      I have been able to see all articles with their associated categories, a list of categories and their number of updates (but not number of articles with this category), view counts, use counts, etc. But I just need a simple report that shows:

       

      - Knowledgebase

      - Parent ID (would be helpful but not mandatory)

      - Category (Preferably "Full Category" but just "Label" would work)

      - Count or Number of articles within this category

       

      Anyone have any ideas?