3 Replies · Latest reply on Dec 18, 2017 7:29 AM by Tonya Antle

    Showback statements show $0

      I don't see any topics for showback statements which makes me think that not many people are using them.

      Anyone know if the Showback Statements pull their data from the "Service Charge Lines"?

      Why would my service charge lines exist and have dollar amounts, but the showback stataement has all $0 amounts.  Any ideas how to debug or fix this?

        • Re: Showback statements show $0
          Yogesh Devatraj

          Showback statement will display $0 amount if there are no charge lines for selected fiscal period. If you are generating show back statement for a fiscal period, then verify that there are charge lines for the selected fiscal period.


          I would be help you if you provide more details about your setup of Showback Statement Definition.