0 Replies · Latest reply on Dec 15, 2017 9:19 AM by Jennifer Tran

    IS Project Director, Integration Supervisor Opportunity - San Francisco Department of Public Health

      The San Francisco Department of Public Health (DPH) Information Technology (IT) department is responsible for supporting Population Health, Environmental Health and the San Francisco Health Network. The DPH IT organization is responsible for ongoing support and maintenance of the infrastructure and applications which support these institutions, along with the implementation of new services and applications that are used to support and further the mission of promoting and protecting the health of all San Franciscans.

      The IT department is looking for an outstanding 1070 IT Integration Supervisor to join the Applications team. This position will report to the Chief Applications Officer and work collaboratively with clinical and operational leaders throughout DPH to provide application integration solutions support and solutions to meet both the business and technical needs of DPH customers. The application environment within DPH includes electronic medical record (EMR) systems, departmental systems, interfaces, and clinical data repositories. This position plays a key role in application integration and interfaces services development. Supervises the applications integration IT programmer and business analysts. In addition, manage the implementation of the Rhapsody integration engine, HL7 interface(s), API's, ETL, and other associated integration for DPH. Responsible for the applications services integration support of DPH’s regulatory, patient care and financial goals.

      The DPH IT Integration Supervisor will maintain expertise in all aspects of application integration and interface services in order to manage the staff who analyze, assist PMO office and business in design, support inbound interfaces, validate business requirements, implement, and provide ongoing maintenance for DPH’s Population Health, Environmental Health and the San Francisco Health Network application services. Ongoing efficient maintenance and life cycle management of the current application integration services and any other solutions DPH may choose in the future is an expected part of the operations. Selected candidate will leverage best practices and documentation to make sure changes, customizations and data elements are managed for ease of support; work with practices for system changes, workflow changes, and other system design decisions that support clinic and financial operations while maintaining standards and allowing for sustainable long-term maintenance; ensure staff develop and execute test plans for use and performance, and adherence to standards; provide expert knowledge and management to optimize the design and development of the Rhapsody integration engine and associated interfaces; mentor and ensure staff are trained on the tools necessary to support the required systems; translate complex business requirements into design specifications, propose alternatives, recommend solutions and effectively communicate issues and risks to stakeholders in a timely manner; and meet with staff, super users and Informaticists to identify system integration needs and escalate issues as needed. The DPH IT Integration Supervisor is expected to support the ongoing DPH effort to align with ITIL practices.

      In addition, the Supervisor will set appropriate expectations of customer requirement fulfillment; make recommendations regarding system integration use and the setting of priorities for development and implementation efforts; utilize best practices to track and manage tickets, service requests and projects; provide monthly executive summaries to inform management of progress on critical projects; make sure staff provide supportive and positive mechanisms for reporting application system integration deficiencies, and facilitate reporting of suggestions for improvements; use quality improvement principles, monitor system integration impact on user and departmental workflows, and incorporate results into system enhancements; drive best practices through system, clinical operations and business processes knowledge; develop and document standard IT operational procedures; work with vendor(s) to set clear problem resolution priorities and communicate these priorities; and assist with the development of security and confidentiality system standards for application integration to meet federal, state, CMS, and JCAHO regulations. Coordinates budget preparation, monitors expenditures and financial reporting for assigned section; prepares reports, memoranda, and correspondence; and maintains statistical records. Monitors the work of and coaches subordinates to improve performance. The DPH IT Integration Supervisor will manage communication between business stakeholders, staff and vendors as appropriate; work with internal customers and user groups to provide diagnostic assistance, resolution to questions, and includes facilitation between end-users and other DPH IT Services teams for resolution of system problems; maintain clear and consistent communication with all levels of users regarding changes to systems; ensure staff document technical and business requirements/specifications for applications integration and interface requirements along with system changes and current and proposed data flows; attend operational committees as required; and perform other related duties as assigned.

      Responsibilities and Duties

      • Responsible for the ongoing integration implementations for IT application services in support of DPH’s regulatory, patient care and financial goals. Assure proper planning, engineering, documentation, installation and testing of various applications best practice methodologies.
      • Maintain expertise in all aspects of critical developed applications and integration in order to manage the staff who analyze, assist PMO office and business in design, support integration and interfaces, validate business requirements, implement, and provide ongoing maintenance for applications, system functionality
      • Implement best practices and documentation to make sure changes, customizations and data elements are managed for ease of support; work with practices to make system changes, workflow changes, and other system design decisions that support clinic operations while maintaining team standards and allowing for sustainable long-term maintenance
      • Ensure staff develop and execute test plans for usability, performance, and adherence to standards; provide expert knowledge and management to optimize the design and development of application integration; mentor and ensure staff are trained on the tools necessary to support the required systems;
      • Translate complex business integration requirements into design specifications, propose alternatives, recommend solutions and effectively communicate issues and risks to stakeholders in a timely manner; and meet with staff, super users and Informaticists to identify system integration needs and escalate issues as needed
      • Set appropriate expectations of customer requirement fulfillment; make recommendations regarding system integration and use and the setting of priorities for development and implementation efforts; utilize best practices to track and manage tickets, service requests and projects; provide monthly executive summaries to inform management of progress on critical projects
      • Ensure staff provide supportive and positive mechanisms for reporting application integration and system deficiencies, and facilitate reporting of suggestions for improvements; Utilize quality improvement principles, monitor applications integration and system impact on user and departmental workflows, and incorporate results into system enhancements
      • Implement and drive best practices through system integration, clinical operations and business processes knowledge; develop and document standard IT operational procedures; work with vendor(s) to set clear problem resolution priorities and communicate these priorities; and assist with the development of security and confidentiality system standards for application integration to meet federal, state, CMS, and JCAHO regulations
      • Coordinates budget preparation, monitors expenditures and financial reporting for assigned section; prepares reports, memoranda, and correspondence; and maintains statistical records.
      • Supervise the applications integration technical teams; monitors the work of and coaches subordinates to improve performance.

       

      MINIMUM QUALIFICATIONS: (MUST MEET IN ORDER TO APPLY)

      Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

      Experience: Seven (7) years (1 year = 2000 hours worked) of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience

      Note: Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.

      Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

      Review Salary, Benefits and Apply Here: Announcement: 1070 IS Project Director - Integration Supervisor - City and County of San Francisco