- My View
When I look at the list of Software Installations that are associated with a specific Software Discovery Model, I note that some of the CIs listed as "Installed on" components are considered "Non-Operational". Do I need to modify Discovery so we do not count software that is installed on Non-Operational components or do something else so I do not count the software installed on those machines?
How you handle this depends on which version of SAM you are using, so I will provide some details on several here and make a recommendation around process:
All this said, you should address these situations where you have installations on non-operational hardware. Here are some suggestions:
I hope this helps.
Ben Sweetser, Principal Business Process Consultant
Ben, your quick response is much appreciated!