0 Replies · Latest reply on Dec 19, 2017 8:27 AM by Wasim Nasibdar

    Upgrade - Confusion



      I have added few values in choice list for a OOB field[say Data classification drop down in APM]. As of today that field is not a driver field i.e. it will not impact any OOB functionality.


      I have 2 questions on it

           1. is that configuration or customization. Can someone clarify on that?

           2. If in future versions ServiceNow add few more values in that OOB choice-list or do some changes w.r.t that field will the upgrade for that be skipped or will it add those? If skipped entire module will skip the upgrade or just that field?


      Thanks in advance!!!!



      Wasim Nasibdar