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I have a requirement on creating a new email routing rule for assigning incident that starts with short description as "New G360 - M-----" to Assignment group.
But there is already a rule existing with subject starts with new and subject contains G360, incidents are assigning to some other assignment group.
Please help me on this?.
The assignment lookup rules have an Order field. I encourage you to use the most specific as a lower number, and then go to the more general as a higher number so your very specific one would state something like "Short description starts with New G360 - M----" and then the one that starts with "New" comes after that and so on.
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