1 Reply · Latest reply on Dec 21, 2017 5:35 AM by Chuck Tomasi

    Need to create a new postmaster rule for assigning incidents with same subject to 2 different assignment groups?.

      Hi All,

      I have a requirement on creating a new email routing rule for assigning incident that starts with short description as "New G360 - M-----" to  Assignment group.

      But there is already a rule existing with subject starts with new and subject contains G360, incidents are assigning to some other assignment group.

      Please help me on this?.