1 Reply · Latest reply on Dec 26, 2017 4:57 AM by pardhu guduru

    Custom Field not getting saved ( using GlideDialogWindow) in Knowledge Management

      I am trying to add a customization to the Knowledge management Retire workflow in Jakarta (Advanced Knowledge plugin activated), I  might use some expertise here as I am unable to achieve it.

      I am trying to capture a new "Reason for retirement" field on the knowledge form whenever user clicks the Retire button on the form. I used the popup dialog using GlideDialogWindow to fetch the values from user and save it to the form.

      The value appears  into the reason for retirement field but not getting saved / getting cleared out in the backend.

      UIAction_Retire.png

        UI Page Client

      UIPage_Client_Retire.png

       

      ACL debugging shows write on the field is false. Could this be interfering with not able to save the value.

      Does  Scripting overwrites ACLs always.

      ACL_Reasonforretirement.jpg

      Should I be following some other approach for this scenario?

       

       

      Thanks!