11 Replies · Latest reply on Jan 9, 2018 7:43 PM by Berny Alvarado

    Mid server Restart Issue

      Hello Everyone,

      While restarting the Mid server , I am receiving below error message,


      "error 1069 the service did not start due to a logon failure"


      I have checked the ServiceNow mid server User credentials and the Service account logon credentials. Both are active and have appropriate rights.

      Then I have tried to open the installer file to perform the test connection from the Installer UI. While trying to open the Installer UI, I have received the below error message,


      "error of type java.lang.illegalStateException occured Error starting the installer"


      Kindly share your knowledge, if anyone came across this issue.


      Thanks in Advance!