2 Replies · Latest reply on Dec 26, 2017 10:42 AM by Brenna Morss-Fish

    Static Reference Variables

      I have been tasked with ensuring that the user data attached to a case remains static for the purpose of historical reporting. We have implemented the Workday-ServiceNow integration and we need to ensure that when an existing Cost Center/Location/etc. changes in Workday, the change is picked up in ServiceNow but it does not affect cases attached to the previous value. For example, if the name of a Cost Center changes in Workday, the change should be reflected in ServiceNow BUT any case created before the change should show the old cost center name.


      I have been searching around and have not been able to find an OOB solution. Any suggestions about how I might go about doing this? Thanks!