1 Reply · Latest reply on Dec 27, 2017 2:32 AM by Nitesh Asthana

    Trigger notification anything added to related list tab.

      Is it possible to trigger notification to owner of asset if anything added in knowledge("Related list tab").

       

      Simply if any record added in related list notification should trigger.

        • Re: Trigger notification anything added to related list tab.
          Nitesh Asthana

          Hi Swaroop,

           

          Yes you can. Related List means there is a relationship between two tables.Try this,

           

          1. Create an Event (event1).

          2. Create a after insert Business rule and in the script GlideRecord on the parent table and apply the filter using referenced field. This will give you the parent record. Once you got the record, you can access the owner field of it. Once you retrieved the owner field, trigger the event created in the first step (event1) and pass the owner value as a parameter in gs.eventQueue() method.

          3. Create an Email Notification and shoot it when this Event triggers. You can access the owner parameter passed in the gs.eventQueue() method in the step# 2

           

          Don't forget to Mark as Correct or Helpful if it helped you.

           

          Best Regards,
          Nitesh Asthana

          Don't forget to Mark as Correct or Helpful if it helped you.

          Best Regards,
          Nitesh Asthana