- My View
Service portal or the old cms ess portal? What is your servicenow version?
For the old cms portal. Follow these steps:
1. Find out the page that you want to edit
2. Search for this page in platform. Content Management > Pages > in search bar for URL suffix put the string identified in previous step
3. Open the page and click edit page
4. Add content:
5. Search for knowledge related content and then add here. You can drag drop to change the layout after adding the content block.
Thanks for your information.
But we are using the Service Portal.
Can you giude me with steps and screenshot to achieve this challenge.
The knowledge homepage in service portal already has a search widget. You dont need to enable anything if you have this plugin active: "com.snc.knowledge_serviceportal". Know more about it here: Knowledge Management Service Portal . For more info, please read this doc: Configure search widget instance options