16 Replies · Latest reply on Jan 7, 2018 10:47 PM by dhanashree more

    Prompt for Rejections on Changes

      On changes requests, I can approve them two different ways. 1) Click on the 'Requested' link next to my name in the Approvers tab or 2) Right click on 'Requested' and select which item I want.  Upon selecting Reject, ServiceNow should prompt me to add in my comments.  But it went straight to Rejecting it and closed out this change.  I should not be able to Reject or Revise a change without submitting something in the Comments area.  That Comments area needs to be mandatory whenever Reject or Revision is selected.  Please help me out to solve this issue.