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So you know how to insert new record in incident. Now you want to update few field values in the incident record correct.
So use the PUT method from rest api explorer and give the json body.
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Thanks for quick response.
We should not use Rest API Explorer from Servicenow. We should use only RestClient extension from browser, which is 3rd party application.
I am going try to create an Incident records using REST Client add-on extension from Mozilla browser. I added the same
1. I gave the basic authentication details
2. Provided URL like : https://*******.service-now.com/incident.do
3. Method : Post (To create incident records, whenever send the request in Webclient extension)
4. Header details : application/json
so next I have to write script in JSon body
"Short Description" : "Test", "Impact" :"2", "Urgency" : "2",values should be updated along with new incident. So please advise me ?
Could you please provide the some sample Json script to update above (Short Description, Impact, Urgency) in new incident ?
Any update on this?
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