0 Replies · Latest reply on Dec 28, 2017 9:42 AM by Lateef Ashekun

    ServiceNow ITSM System Administrator role availability - City of Atlanta

      Great Opportunity : We are looking for a well-rounded ServiceNow Administrator to join our team as we implement ServiceNow and support it long term!!!


      The job description is below and I can also be reached at Lashekun@AtlantaGA.gov for further inquiries ( I am also on LinkedIn at : https://www.linkedin.com/in/lateef-ashekun-ba805210/)

      Direct link to apply: City of Atlanta


      The system administrator will perform fundamental administration and configuration tasks in the ServiceNow instance including but not limited to, standard configuration, user administration, security workflow, date management, and integrations. This role will manage the ServiceNow release cycle and is dedicated to working directly with the ServiceNow application

      • Personalize and create forms and fields
      • Create new applications, modules, and tables
      • Activate plug-ins
      • Build and design reports, gauges and homepages
      • Configure Service Level Agreements (SLAs) and SLA workflows
      • Support design and development of requirements for the CMDB with automated processes for gathering and populating CMDB data
      • Ensure proper configuration and design workflows for asset and configuration management requirements
      • Collect and input CMDB data based on business requirements
      • Maintain business services and configuration item relationships in ServiceNow
      • Create and track Service Catalog requests, and items with variables
      • Create, monitor, modify, and publish Service Catalog workflows with approvals
      • Follow the notification process back to the Business Rule
      • Import data into the instance
      • Create and use updates to facilitate moving customizations within instances
      • Enable search capabilities and customization of the Knowledge Base
      • Create an Access Control Rule
      • Create global controls for attachments and cookies
      • Custom scripting
      • Build third party software integrations
      • Answering “how to” technical and application configuration questions
      • Aiding in translating business requirements into technical requirements
      • Facilitating roll out of new applications and modules
      • Assist with ServiceNow system upgrades that occur three times per year
      • Assisting in troubleshooting patch/release management issues


      Minimum Qualifications

      The ideal candidate is a college graduate with a BA or BSc degree (or is working towards such a degree).

      Minimum of 3+ years’ experience configuring, implementing and supporting the “ServiceNow”  IT Service Management Systems

      Work equivalence would be considered. Experience with the following is preferred:

      Web Technologies (XML, HTML, JavaScript coding, VB, C++, etc.)

      Server scripts, Web scripts and Ajax scripts

      Web applications, networks, protocols and email (SMTP, POP3)

      ServiceNow Administrator Certified

      Basic understanding of ITIL 2011 methodologies and ITIL 2011 Foundation Certified

      Understanding of enterprise IT architecture

      Working knowledge of relational databases

      Experience with database manipulation via a programming language