0 Replies · Latest reply on Dec 28, 2017 11:02 AM by Jeffery Blackwell

    Hi, has anyone successfully migrated WebTMA to Service-Now?

      We are seeing some convergence with our Faculties management team and IT and this has caused some really awkward workflows. A priority 1 ticket is assigned to the IT Service Desk, then they contact the Faculties control center and close the ticket with the WebTMA work order number. No continuity of information at all, just ugly.

       

      So the idea is to move them to Service-Now, but we need to know if this is even possible. So can Service-Now do what this does?

       

      Enterprise Technology Systems 

       

      Thanks!  

      Jeff Blackwell MCP MCTS A++