- My View
We are seeing some convergence with our Faculties management team and IT and this has caused some really awkward workflows. A priority 1 ticket is assigned to the IT Service Desk, then they contact the Faculties control center and close the ticket with the WebTMA work order number. No continuity of information at all, just ugly.
So the idea is to move them to Service-Now, but we need to know if this is even possible. So can Service-Now do what this does?
Jeff Blackwell MCP MCTS A++