1 Reply · Latest reply on Dec 29, 2017 3:07 AM by Valentina Ardò

    How to populate template name in incident

      Hi,

       

      How to populate the template name in the incident ?

      We are using Istanbul version and want to fetch the report of the incident which are created by the incident templates.

        • Re: How to populate template name in incident
          Valentina Ardò

          Hi,

          you need a customization. I did this in my instance:

           

          1. Created a new reference field in the incident table, called for example 'Template Name', the field point to the sys_template table
          2. Added this new field in the template mapping section, so it will be populated by the template selected with the name of the template used. The new field must be visible on the form, otherwise the template will not update it.

           

          Hoep ti helps!

           

          Regards,

          Valentina

          1 of 1 people found this helpful

          Valentina Ardò
          ServiceNow consultant
          Beta80 - Italy