1 Reply · Latest reply on Jan 1, 2018 6:53 PM by prateek kumar Ala

    Reporting on Agent Productivity

      Hello CSM Community,


      I'm looking for idea to report on Agent Productivity, such as:

      1. Cases
        • Work Notes added by each user
      2. Incidents
        • Work Notes added by each user


      Two questions:

      1. What table is used to report on Work Notes?
      2. Any other suggestions or a good reference you can suggest for reporting on Agent productivity?


      Thank you!