0 Replies · Latest reply on Jan 2, 2018 2:00 PM by Deanna Quigley-Blades

    Service Now Service Mapping Engineer

      Albertsons Companies has an immediate opening for a Service Now Mapping Engineer in Phoenix, Az.

      Apply within, Salary based on experience




        7, 2017                                                                                 REQUISITION
        #: ITEC195678

      ServiceNow SERVICE MAPPING

        PHOENIX, AZ


      Albertsons-Safeway Company is one of the largest food and drug
      retailers with 2,300+ stores. The Albertsons-Safeway family of brands includes
      some of the most prominent brands in food retailing, with a growing base of
      loyal shoppers. Thanks to the professionalism, diversity, spirit and
      friendliness of our people, we have locations across the U.S.

      The Information Technology
      Department has an opening for a ServiceNow Service Mapping Administrator. This
      position is located in Phoenix, Arizona.


      Position Purpose

      The ServiceNow
      Service Mapping Administrator is part of the Service Asset and Configuration
      Management Team. This individual will work with technical SME’s to gather
      technical requirements as needed. The ServiceNow Service Mapping Administrator
      plays a key role during the planning stage of enhancing the automated
      collection of configuration data that makes up a Service. Additionally, the
      Administrator will work with ITSM teams to understand process requirements and
      translate them into technical specifications for Service Map implementation.


      Key Responsibilities include, but are
      not limited to:

      • Work with process owners to understand the process
             requirements related to the capture of configuration data and develop
             technical specifications and solutions
      • Work with systems managers to ensure that the
             Discovery tool has the appropriate access and permissions to capture
             configuration information
      • Provide visibility to the performance and issues
             related to Discovery
      • Collaborate with Infrastructure Architects to
             understand IT technology strategy that guide which requirements need to be
      • Work with Application SMEs to create and validate
             Service Maps for key applications
      • Participate in Configuration Management meetings and
             Story Time where appropriate
      • Perform day to day administration of the ServiceNow
             Service Mapping tool, including mapping additional defined business
             services into the tool
      • Maintain the integrity of the Service Mapping tool
             across production and non-production environments
      • Assisting in troubleshooting patch / release
             management issues, and upgrades
      • Review the data being populated into the CMDB and act
             as partial owner of the CMDB

      Qualifications: Required:

      • Minimum of
             1-year experience with ServiceNow Discovery and Service Mapping
      • Minimum of 5+
             years working on a team as part of a large IT organization
      • ServiceNow
             Administration certification a plus
      • Minimum of
             1-year experience with Service Watch
      • Minimum of 1
             years’ experience with Configuration Management, ITIL v3 certification a
      • Experience with
             WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
        • Experience
                working with LDAP, Active Directory, and SUDO a plus
        • Experience
                with a converged platform a plus
      • Experience
             integrating with tools to federate data into the CMDB
      • Experience
             working with NetBrain, ScienceLogic or True Sight and Infoblox a plus
      • Strong written
             and verbal communication
      • Good interpersonal
             skills, including collaboration, communication, relationship building, and
      • Proficient with
             Microsoft Office tools; Excel, PowerPoint, Word
      • Able to
             function effectively in a fast-paced environment
      • Intermediate
             Windows and Unix administration skills
      • Familiarity
             with network concepts (routers, switches, firewalls, NAT, load balancing)
      • Familiarity
             with the following concepts: XML, and JSON/script language
      • Intermediate to
             deep understanding of Ruby and Java RegEx
      • Ability to
             discuss credentials, install a product, troubleshoot permission issues,
             discuss and trouble shoot network connectivity with network engineers


      • Scripting
             capabilities such as Groovy and JavaScript
      • Acquaintance
             with Web and Application Servers, Load Balancers, Databases, and
             Virtualization (WebSphere, MQ, IIS, Apache, VMware)


      How to Apply: Interested candidates are encouraged to
      submit a resume by visiting careersatsafeway.com