4 Replies · Latest reply on Jan 4, 2018 10:05 AM by nrgodale

    Mobile App allows staff to Resolve an INC without having to answer or complete required Closure Information fields

      Our staff is starting to use the Mobile App which is great. We have ran into a few items that have caused some issues and we are working on these as we find them. One of the latest things we noticed is that when a team member resolves a INC through the Mobile App it does not require some of our mandatory fields to be filled out. It is like the app bypasses these mandatory fields leaving them blank.

       

      The issue this causes- We have some reports that look at the closure code, leaving this blank impacts these reports.