3 Replies · Latest reply on Jan 4, 2018 6:52 AM by Ben Sweetser

    How is the “Prod id” field used for Software Asset Management?

      The list of the Discovery Models displays the Product ID for the discovered software. The ServiceNow Wiki describes the field as a “Unique ID for the product assigned by the manufacturer. Found through discovery.” Can any correlation be made between the SKU and the Product ID? How do others use this field?