- My View
Although "disable commenting" is set to "false" on knowledge base and articles, text box "add a comment" is not visible.
Link Show comments/Hide comments is visible as well as the rating and helpful option, only the text box is not available to set any comments.
The instance is running on Jakarta
Feedback is available on our production instance still running on Helsinki
Would be glad if someone could help me sorting out this issue.
can you check if the LIST view also shows "disable commenting" as false.
I am on Jakarta and performed the same steps to show/hide comments and was able to show "add comment" when "disable commenting" is false.
unfortunately I already check this from the list and value are correctly set to false.