- My View
Similiar discussion .. Metrics is the way ...if you don't want to create something custom
That would work perfectly. But unfortunately I didn't explain that I created all this on a separate table not relating to the OOB Incidents.
That means something customer - right?
I would recommend still going the metric route.
Here are docs: Create a metric
The important note in the docs is this:
Note: In the base system, metrics are configured to work on the task table only. To apply metrics to cmdb_ci tables, duplicate the metric events business rule that currently runs on the task table for the cmdb_ci table. Without the events created, no metric processing can occur.
Once you enable metrics on your custom table, this should be straightforward.