- My View
We are running Helsinki, and have multiple active KBs in service targeted at different purposes. For example:
In the Contextual Search we use in the Incident form, targeted at IT Support workers, we want to show only selected KBs - there's no reason for IT Metrics and routine Outage Notification articles to appear in that focused Contextual Search. I have been looking at configuration options for Searchers and Search Contexts, and I don't see anything that will permit the filtering of results based on selected KBs.
This makes too much sense to not be possible. Pray tell, what detail am I missing?
It isn't Contextual Search, but there is an option called OneSearch available on the ServiceNow Store that offers the functionality you're looking for, plus a number of other features. It may be worth checking out if search is important to your organization.
Looks very interesting...but is there a capability OOTB instead of with a 3rd-party add-in? This looks like overkill for our purposes.
@chucktomasi, do you have any insight on this question, sir? :-)